Shipping & Returns

Here at Nazla, we perform quality assurance checks before packing each order. However there may be rare instances where a item can arrive with faults. In these circumstances, you may request a return for an exchange within 5 days. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at care@nazlascarves.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any exchange question at care@nazlascarves.com or use the form below.

If you have any further questions you can call us, +61 476 373 879.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All Nazla scarves are categorised as 'headwear' and, for hygiene purposes, cannot be returned or refunded due to changes of mind. Please note that Nazla Apparel is eligible for exchange only for a change of size and colour, provided they are available in stock. We do not accept returns for changes of mind, but we will issue a credit note for eligible exchanges.

Regrettably, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping 

All domestic orders are processed within 3-5 business days and shipped via standard shipping through Auspost. Once dispatched, you should receive an email with your tracking number. 

If your delivery location is local to our warehouse you may be eligible for priority delivery fulfilled by Nazla. If this is the case, we will email you to let you know your order is on its way. 

International orders are subject to cost calculated at check out.