Shipping & Returns
Return Policy
At Nazla, every order undergoes a thorough quality assurance check before being packed. However, in rare cases, an item may arrive with a fault. In such instances, you may request a return for a full refund within 14 days of receiving your order.
Eligibility for Returns:
- Items must be in their original condition, unworn and unused, with tags intact and in their original packaging.
- Proof of purchase (receipt) is required for all return requests.
To initiate a return, please contact us at care@nazlascarves.com. Once your return is approved, we will provide a return shipping label and detailed instructions on how to send your item back to us. Please note that items returned without prior approval will not be accepted.
Damages and Issues:
Please inspect your order upon delivery and contact us immediately at care@nazlascarves.com if your item is defective, damaged, or incorrect. We will review the issue and resolve it promptly.
Non-Returnable Items:
Due to hygiene reasons, all Nazla scarves and Under caps are non-returnable once purchased. This includes both regular-priced and sale items. Additionally, Nazla apparel are also non-returnable. We do not offer refunds for change of mind. However, exchanges or store credit may be provided.
Exchanges:
If you would like a different item, the quickest way to proceed is to request a return for the original item (if eligible) and place a new order. We are unable to process exchanges for international orders due to high shipping costs. We understand this may be disappointing, and we sincerely apologise for any inconvenience this may cause.
Refunds:
Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method. Please note that processing times may vary depending on your bank or credit card provider.
We appreciate your understanding and are committed to providing you with the best service possible.